Return & Exchange policy
|We proudly state our products are supplied with a 100% guarantee. The value is completely provided by a professional craftsmanship. Every item is carefully inspected before shipping. Our clients appreciate the excellent service we offer and we are always at your disposal to solve any issues in proper time. Please note that if you are not satisfied with your purchase you can ask for exchange or refund within 30 days after the delivery of the package at your place. |
In case you are not satisfied with your Hermes bags, we offer you an opportunity of exchange. Following conditions are obligatory:
All our products are supplied with a 100% guarantee. The manufacture uses only high-grade materials. We carefully inspect each item before shipping. Our company’s primary goal is to provide customers with an excellent service and meet any demands.
- E-mail your return request to firstname.lastname@example.org within 3 days after you receive the order.
- Make sure you return the item in unused condition. The original packaging is also required.
- If the return is not connected with high quality hermes bags, only the client is responsible of the return shipping fees. Besides, we are plenipotentiary to charge a restocking fee per product. Restocking fees amount USD 30 per hermes bag and USD 10 per hermes small.
- If the return is connected with a hermes bag high quality, all return shipping fees are compensated by us. The defective product is exchanged at solely our expenses.
- Warranty claims cover all manufacturers’ defects. The defects should not be caused by water, fire or chemical damage, intentional damage, or general wear and tear (such as scratches, fading of the colors etc.). If the defects occurred during shipping, you are asked to contact us upon the receipt of the order.
- In case the product is defective in nature, we will re-send you the exact same model immediately. In case the model is out of stock, you will be able to choose another one of the same cost.
- Make sure to observe all warranty claims. Our company bears no responsibility for shipping losses and damages.
- Please, be aware that return takes up to 4 weeks.
- Prior to exchange, the damaged item is carefully inspected.
- Returning an item that had a discount at the moment of the purchasing the amount of the promotional offer will not be refunded if the discount term is expired. Any unexpired promotional funds will be certainly refunded.
- Please note that we can refund the amount only back to the original credit card which was used by a customer to make a payment.
- If you have any questions, please email our Customer Service
email@example.com , we will offer you the return details.